Business
Greg Jacobson shares his ‘Secrets to Creating an Outstanding Client Experience’
Leading and globally acclaimed corporate trainer Greg Jacobson inspired business leaders with how to create better mindsets, positively transform businesses, and turning customers into lifelong loyal clients by establishing meaningful relationships at an exclusive event in Colombo.
“It is not just about selling a product or services but putting in the effort to make clients feel listened to, cared for, and important.” Jacobson said addressing the audience. He explained that the foundation for successful relationships is mutual trust, mutual respect, shared values, and common interests.
Greg Jacobson is the world’s leading quality of life strategist. This is achieved by focusing on emotional fitness and meaningful relationship-building. He has been personally mentored by Jack Canfield, Les Brown, Brian Tracy, Keith Cunningham, Jay Abraham, Tony Robbins, and many others. With years of experience as a mentor, consultant and speaker, Greg has taught hundreds of organizations and high-performing individuals to become better team players and achieve their objectives faster.
He has been featured on Fox Business, CNN, Bloomberg Business, and a myriad of other top news programs for his ability to produce stellar results for dozens of industries and several hundred clients including global business giants such as Marriott International, Sotheby’s, Andaz, the Ritz-Carlton, and Amazon.
Business leaders got an opportunity to learn how to create a culture where not just clients, but everyone from the front line workers to the C-suite executives feel totally cared for and special. “The frontline employees are the first point of contact with your clients, if you do not treat them well, they can very easily put your customers off. Always look for opportunities to prop people up and not to knock them down,” he said.
He emphasized the importance of empowering employees while focusing on client retention, not just top down but from bottom up.
Jacobson also shared tips on how to always receive nothing less than stellar 5-star reviews from every client, practices to immediately improve morale, and proven action strategies and systems that will greatly increase any company’s bottom line.
“Listening intently means, I intend to take what you said and act on it. This does not necessarily mean to be a problem solver but a solution provider. Also, listening intently helps to provide a highly personalized service, specific to each client,” he said are important elements for providing outstanding service. “Start by changing the way you think. Everything we do is based on what we believe and how we feel. Therefore it is important to train our brain to work for us and be comfortable with being uncomfortable, rather than being controlled by automatic thinking,” he said.
The programme was organized by Success Zante (Pvt) Ltd, a leading training and self-development event organizer in offering career, personality, and leadership training by international world renowned trainers and speakers such as Tony Robbins, Rajiv Talreja, Robert Kiyosaki, T. Harv Eker, Nas Daily, John De Martini, Indika Ramachandra and of course Greg Jacobson, and many others who are some of the best available anywhere.
“Greg Jacobson is a happiness and quality of life strategist.” Said Shuvo Hridayesh, CEO of Success Zante. “We believe in making a positive impact through world class teachings and take pride in providing opportunities where Sri Lanka can experience a global mentor such as Greg Jacobson, the international bestselling author of the book ‘Think Yourself Happy’.
“The feedback received was spectacular and everyone who participated received instantly-actionable skills and extremely useful insights on how to create opportunities for memorable and meaningful experiences that help to develop deeper relationships with both their clients as well as their team,” Hridayesh said.
Success Zante is all set to repeat the programme hosted by Greg Jacobson, on 30th of March 2022 at Jaic Hilton, due to popular demand. It is also a great opportunity for anyone who missed the initial programme and is interested in finding out the ‘Secrets to Creating an Outstanding Client Experience.’
The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.
AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.
Business
Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness
In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.
The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.
“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.
Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,
Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.
HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.
The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.
“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”
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