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SLT-MOBITEL and NWSDB sign agreement to provide Call Centre solution for citizens

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Janaka Abeysinghe, Chief Executive of Officer, SLT and Nishantha Ranatunga, Chairman of NWSDB exchanging the signed agreement.

SLT-MOBITEL, the National ICT Solutions Provider, has signed a landmark agreement with the National Water Supply & Drainage Board (NWSDB), the statutory body responsible for the provision of safe drinking water and facilitating sanitation services, to provide a Call Centre solution for the benefit of all citizens.

The agreement was signed recently at the National Water Supply & Drainage Board premises in Rathmalana between authorized signatories for NWSDB, Nishantha Ranatunga, Chairman, and Thilina Wijetunga, General Manager with Janaka Abeysinghe, CEO SLT and Lakmal Jayasinghe, Chief Enterprise and Wholesale Officer, representing SLT-MOBITEL. In attendance were officials from both organisations.

Under the agreement, SLT-MOBITEL will provide a comprehensive Call Centre solution with 1939 as the Toll-Free short code for citizens seeking NWSDB services. The modern technological solution enables automated customer self-service and agent assisted voice call facilities. The Call Centre is also integrated through WhatsApp and a smart Chatbot via 0112 044800 (Add to phone contact list and say “Hi” via WhatsApp to link services) which brings solutions to customer fingertips on demand. The SLT-MOBITEL solution will ensure the NWSDB is able to provide a more convenient service and enhance the quality of facilities extended to all citizens.

Commenting on the new partnership, Nishantha Ranatunga, Chairman of NWSDB, said. “As a nation, we are experiencing a shift in consumer demands and a progressive channel was required to provide customers with information on services while at the same time maintaining our relationships. We partnered with SLT-MOBITEL, recognised as the leader in spearheading technological innovations to provide a Call Centre solution that was more convenient and efficient driving NWSDB as a modern customer-centric organisation.”

Janaka Abeysinghe, CEO SLT added, “We recognise that the NWSDB plays a pivotal role in water management and sanitation services for the country. SLT-MOBITEL’s technical expertise and contact centre knowledge were utilised to implement a leading-edge contact centre solution for the NWSDB creating a unified approach to dealing with consumer queries, improving service delivery and sustaining consumer confidence.”



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AHK Sri Lanka champions first-ever Sri Lankan delegation at Drupa 2024

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The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.

AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.

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Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness

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Kotaro Katsuki, Ambassador for the Embassy of Japan

In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.

The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.

“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.

Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,

Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.

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HNB General Insurance recognized as Best General Bancassurance Provider in Sri Lanka 2024

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HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.

The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.

“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”

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