Singer Sri Lanka goes live with over 2,000 users connecting over 400 branches with IFS Applications 10

IFS, the global enterprise applications company, announces that Singer Sri Lanka PLC, the largest home appliance and electronics retailer in Sri Lanka has completed their move to IFS Applications 10. With this progress, Singer is fully equipped to embark on its digital transformation journey.

Over 15 years into their relationship with IFS, Singer Sri Lanka is proud to have a class-leading ERP system that integrated all core functions of the business including the game-changing Hire Purchase operations. IFS Applications 10 at Singer covers from sourcing to manufacturing to distribution and retail and customer relationship and service functions. Having a single system on a single platform has enabled Singer, which has one of the most comprehensive IT infrastructures in the country to run operations across a vast network of over 400 branches with 2,000 systems users, has control and visibility to conduct day to day business with ease. Singer has proven to be the leader in the retail industry geared with an exclusive solution that delivers end-to-end customer service that made them the most reputed consumer brands in the country.

Andy Watts VP Asia of IFS said, “Singer and IFS have grown together over the past 15 years. We are pleased to play an important part in Singer’s success in being a leader in the retail industry. Their decision to upgrade to IFS Applications 10 was taken during challenging times in the midst of a global pandemic, Singer saw the opportunity to keep growing and digitizing, sharpening its saw, and we are delighted to support them”

Mahesh Wijewardene, CEO, Singer (Sri Lanka) PLC “We are marking an important milestone at Singer enabling an infrastructure inclusive of digital information capabilities. I’m proud to say, the heart of our IT infrastructure, the IFS ERP system is now live. This is an achievement of all divisions working together with an enthusiasm and giving their commitment to make this project a success for the entire organization. This key milestone is a vast enhancement to our IT footprint after our initial investment in the year 2004 with IFS. This is a major achievement of the company’s way forward plan to take Singer to the next sphere in the global marketplace. With IFS we are equipped with a digital-enabled organization that is ready for the future.”

Singer Sri Lanka is one of the key global customers in the IFS customer portfolio. Today, IFS take pride in
being able to support Singer to harness their power in gaining a competitive advantage against other market players in the retail industry. Singer Sri Lanka has all the attributes of a global leader in the retail industry. The IFS Applications 10 supports Singer to be fully connected from sourcing, manufacturing, forecasting and planning, distribution, sales, services until the delivery and after-sales. Despite COVID-19 challenges, the largest retailer in Sri Lanka has been able to roll out its current solution with IFS as projected.

Having IFS’s support at the back-end, Singer has truly achieved a great level of customer satisfaction with Promise to Deliver as no other retailer can match the service provided by them. “We are pleased with the successful Big Bang implementation of IFS App10 simultaneous across multiple sites during times of
uncertainty. Credit should go to the hardworking, committed and self-motivated project team both IFS and Singer and theentire Singer company staff. Without which, it would not have been possible to implement the project of this magnitude” – Kapila Perera, Director- Information Technology of Singer, Sri Lanka added.