PLC emerges Best Digital Process Enabler at NBQSA

People’s Leasing Company PLC (PLC) is not only the market leader in Sri Lanka’s non-banking financial services (NBFS) space but is also at the forefront of the digital transformation in the sector. Further solidifying this reputation, PLC’s digital process enablement and tech innovation initiatives were recognized with prestigious awards at the National Best Quality Software Awards (NBQSA) – organized annually by the British Computer Society (BCS) Sri Lanka, and widely regarded as the most prestigious platform for achievements in software/digital services in the Island.

Accordingly, PLC won the Special Award for Best Digital Process Enabler of the Year, along with a Merit Award for In-house Development, recognizing the “PLC TOUCH” integrated total solution, which is PLC’s seamless integrated digital touch point for all customer needs. The Awards were presented to PLC at the NQBSA Awards Ceremony held recently and were accepted on behalf of the company by Prabath Gunasena – DGM ICT. Notably, PLC was the only non-banking financial institution to win such recognition at the NQBSA, out-competing other larger banks and its peers in the NBFS sector.

Shamindra Marcelline, CEO at PLC, commented on this significant milestone, stating, “Our journey into digital transformation began in 2021, driven by our unwavering commitment to our customers. We recognized the evolving shifts in consumer behavior and needs within the rapidly changing digital landscape. Understanding the potential of digital enablement for streamlining processes and enhancing service delivery, we have remained at the forefront of the industry in terms of innovation, adoption, and implementation of digital solutions for our valued customers. Receiving these prestigious awards, particularly the Best Digital Process Enabler accolade, validates our capacity for innovation and our dedication to providing a seamless customer experience. We seize this opportunity to reiterate our commitment to our customers and eagerly anticipate the introduction of many more groundbreaking and customer-centric digital solutions in the future.”