LOLC Insurance unveils ‘OneClick’

LOLC Life and General Insurance launched their ground-breaking digital solution, ‘LOLC Insurance OneClick’, aimed at empowering all Sri Lankans and their loved ones. This innovative digital platform represents a significant advancement in LOLC Insurance’s commitment to delivering a seamless and enhanced customer experience, a LOLC press release said.

The release added: ‘LOLC Insurance ‘OneClick’ has been built on a state-of-the-art IT infrastructure hosted on the AWS cloud, utilizing a server-less micro services architecture. This implementation ensures enhanced system stability, performance, scalability, and security, providing a seamless experience for customers while offering cost benefits to the company through optimized resource utilization.

‘LOLC Insurance ‘OneClick’ offers a range of key features. The comprehensive information platform provides customers with access to detailed policy and customer information, ensuring a comprehensive view of their insurance coverage and status. The payment platform enables secure online premium payments through an integrated gateway, facilitating quick and hassle-free transactions. Through the service platform, customers can effortlessly submit financial and non-financial service requests, such as policy updates and claim submissions. The claim intimation platform streamlines the process for customers to initiate claims for hospitalization or outpatient treatment, ensuring prompt assistance during critical times. The communication platform prioritizes seamless customer communication via SMS, email, and push notifications, delivering real-time updates and reminders. Additionally, the self-registration platform allows both existing customers and non-customers to easily register, unlocking access to personalized insurance services and benefits.