Litro Gas Lanka wins Gold

As the COVID-19 pandemic started impacting businesses and consumer buying patterns across Sri Lanka and the world, organizations have had to adapt operational methodologies and transform strategies formulated for customer outreach initiatives.

The Sri Lanka Institute of Marketing (SLIM) Restart Resilience Awards 2020 held recently at BMICH, Colombo has set a new standard in recognizing organizations in the public and private sectors who not only overcame the COVID-19 challenges but also succeeded in reengineering processes while delivering an optimum level of service during the initial COVID-19 lockdown and beyond.

Litro Gas Lanka Limited carried top honours at this prestigious event which was attended by a distinguished gathering.

Honoured under the – Service Sector | Large Organization (Public Sector) category, Litro Gas Lanka Limited was crowned “Gold” that showcased the company’s exceptional and outstanding COVID-19 recovery strategy, highlighting a path of exceptional resilience and strength in overcoming adversity.

Commenting on the Award, Anil Koswatte, chairman and CEO of Litro Gas Lanka Limited says that being thus recognized for COVID-19 resilience is a strong affirmation of the commitment and the dedication shown by the Litro Gas Lanka team in meeting customer needs and ensuring a seamless supply during the lockdown, while extending a great economic benefit of stable pricing.

“As a State Owned Enterprise (SOE) conscious of social and economic obligations to the people, Litro Gas Lanka was able to rise to the challenge and deployed several mechanisms that took customer engagement outside the traditional system. Innovations such as introducing an easy four digit helpline 1311 for home deliveries and partnerships with delivery apps such as “PickMe Food” were initiated and carried out.”

Yet another tech based innovation was the launch of the Litro Gas Home Delivery Mobile App which assured the consumers an uninterrupted supply of LPG.

“As envisioned in the “Vistas of Prosperity & Splendour” national policy framework of President Gotabaya Rajapaksa, under the guidance of Prime Minister & the Minister of Finance Mahinda Rajapaksa and the Head of the Presidential Task Force Basil Rajapaksa, Litro Gas Lanka is aware of the need to ensure that the price of LPG as an essential commodity is stabilized to deliver economic value to the community.”, he reiterates.