Business
Kids & Teens Medical Group strengthens BPO ops in Sri Lanka
By Hiran H. Senewiratne
Kids & Teens Medical Group, one of the largest and leading Pediatric Primary Care Centers in Los Angeles, California, at eleven locations and operating successfully for over 15 years, will strengthen its Business Process Outsourcing or BPO operations in Sri Lanka.
The Kids & Teens Medical Group’s BPO operation center based in Negombo will be expanded by an additional 300 staff soon. At present 200 youth are working at the Negombo center, its Director Berni Leonidas said.
“Kids & Teens Medical Group, USA, will increase their staff strength to nearly 500 to help grow their patient base with quality care in the USA. Therefore, the Negombo center in Sri Lanka is doing a great service to us and has great potential to develop further, he told The Island Financial Review.
The Sri Lankan workforce that operates at the BPO center in Negombo are very skillful and professional in handling US operations, prompting them to increase their workforce to 500, he said.
“Our goal is to increase awareness of medical conditions, prevention of health problems and have patients returning for ongoing care. We will do this by practising simple pediatrics and follow-up will make the difference, Director Leonidas said.
In Sri Lanka, we will also offer Adult Care under the brand Healthy Life. Dr Kayathri Periasamy founded Healthy Life 7 years ago and we are happy to announce that she has agreed to join us, he said.
“Sri Lanka has wonderful physicians and medical staff. What has been missing is a blueprint on workflow to treat primary care services outside the local hospital and we hope to create this through this venture. Our Sri Lankan location will be modeled on the same workflow and technology as in the USA, he said.
Leonidas added: “We will work with the local hospitals to concentrate on acute care that needs hospitalization and concentrate on Simple Primary care whether it’s Pediatrics or General Practice.
“When a patient walks into our offices their paper medical records will be scanned into our electronic medical records system and they will be stored in the cloud; hence patient medical records will be accessible anywhere in the world.
“We will also offer 24/7 video teleconferencing medical assistance which is a first and novel experience to Sri Lanka.
“Our CEO, Sunil De Silva together with his wife Dr Janesri De Silva own and operate the largest Pediatric Primary care centers in Los Angeles, California at 11 locations, now going on 15 years and to support these operations we are increasing our high paying local staff.
“Both left Sri Lanka 50 years ago looking for high paying jobs and they don’t want the present generation to follow in our footsteps and this is another reason for us to increase employment in our BPO center in Negombo.”