HNB enhances its leadership in tech-enabled banking

HNB enhanced its leadership in tech-enabled banking, as its revamped digital banking app surpassed Rs. 10 billion in average monthly transactions, setting a new industry standard.

Since its relaunch in December 2020, the app has experienced a steady increase in transactions month on month and is currently one of the highest rated among users of Sri Lankan digital banking apps on the Google Play store. To date, it has over 130,000 downloads with an active user retention margin of 70- 75%.

“Banking in the palm of your hand is here to stay, and HNB is proud to be leading the market towards greater trust and acceptance of these services. Our redevelopment process was completely structured around experiences that go beyond user expectations. We consulted customers and carefully logged all feedback, and incorporated all of it back into the final UI and UX. The results of these redesigns speak for themselves through the voice of our customers,” HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne said.

Among the top five apps in the Finance category in the Google Play and Apple App stores, HNB’s Digital Banking app has a star rating of 4.7 and 4.6, respectively.