Heritance Kandalama tops LMD’s Customer Excellence Survey 2023

In a resounding triumph for Aitken Spence Hotels, Heritance Kandalama claimed the #1 spot in the prestigious LMD Customer Excellence Annual Survey 2023 under nationwide hotels, with managed hotel Earl’s Regency making it to the top 15.

The Customer Excellence survey by LMD is conducted over a three-month period, and serves as a benchmark for evaluating the satisfaction levels of customers in Sri Lanka.

Expressing her views on the remarkable achievement, Stasshani Jayawardena, Jt. Deputy Chairperson and Jt. Managing Director of Aitken Spence Hotel Holdings commented, “This recognition underscores our steadfast dedication to delivering exceptional customer experiences, and we feel honoured to be acknowledged in the LMD Customer Excellence survey. This serves as a validation of the unwavering commitment of our team and the high standards of service we consistently provide. Heritance Kandalama’s recognition as the number one brand in the nationwide hotels category reflects a sustained commitment to excellence.

“The Company expresses sincere gratitude to the customers who actively participated in the survey, contributing valuable insights that fuel our continuous pursuit of improvement.”