Business
Hapag-Lloyd Lanka continues triumph in customer excellence
Exceptional Management Team Members honoured with prestigious world prize and for dedicated service
Hapag-Lloyd Lanka, a subsidiary of Aitken Spence PLC and the local representation for Hapag-Lloyd-AG- Hamburg won two Customer Service Awards for the Europe Trade and Mediterranean Trade at the recently held awards ceremony by the Institute of Chartered Shipbrokers (UK) – Sri Lanka Branch.
The Institute of Chartered Shipbrokers (ICS) (UK) founded in 1911 and received the ‘Royal Charter’ in the year 1920; is fundamentally dedicated in promoting professionalism in the international maritime industry. Its worldwide acceptance affirms the ‘Institute’ as the only professional body that sets the highest standards of professional service to the shipping industry world over.
The Institute of Chartered Shipbrokers (ICS) Sri Lanka Branch commenced in awarding ‘Customer Service Awards’ at their Annual ICS Awards Ceremony in the year 1997 under the leadership of Dr. Parakrama Dissanayake, the former chairman of the ICS Sri Lanka Branch, who later on became the first non-Britisher to be elected as the International President of the Institute, in the year 2017-2019.
Receiving these two awards and also winning the “Market Segment” award at the Chartered Institute of Logistics and Transport Sri Lanka (CILT) awards ceremony for the same year, underscores the success of the visionary strategic initiatives taken by the Management of Hapag-Lloyd Lanka online with the Hapag-Lloyd AG medium term strategy.
In addition to these awards, Lalith Witanachchi the Vice President of Hapag-Lloyd Lanka was recognised by the ICS (UK) Sri Lanka Branch for his dedicated service as a lecturer for ICS (UK) qualifying examinations throughout the last 20 years. Dr. Geeth Kumarasinghe, General Manager of Hapag-Lloyd Lanka (Pvt) Ltd also received the World Prize with the prestigious ARMAC award presented by the ICS (UK) to commemorate his exceptional performance at the ICS (UK) qualifying examination 2023.
“Receiving the Best Customer Service Provider award for the Europe Sector for four consecutive years and for the Mediterranean Sector for three consecutive years confirms the success of our strategic initiatives to define implement and monitored sustainable Key Performance Indicators which are derived from our differentiation strategies” commented, Hapag-Lloyd Lanka Vice President Lalith Witanachchi.
“We were able to improve our systems, processes and further strengthened our capacity building in our team over the past five years. Apart from this the synergies we have adopted being part of the Aitken Spence Group and the well-renowned Hapag-Lloyd AG are the most important factors behind this success” said Hapag-Lloyd Lanka General Manager Dr. Geeth Kumarasinghe.
Hapag-Lloyd-AG is one of the world’s leading container shipping lines based in Hamburg, Germany, and is ranked the 5th Largest Liner Shipping company in the world, operating one of the largest shipping container fleet and recognized as one of the top 05 mainline operators at the recently held Colombo Port Awards Ceremony.
Hapag-Lloyd Lanka is a joint venture between Aitken Spence Maritime and Hapag-Lloyd-AG. Aitken Spence Maritime is a pioneer in the industry and was the first in Sri Lanka to undertake port efficiency enhancement management overseas with its entry into the African continent and subsequently South Pacific Islands. The company handles all areas of maritime services from ship agents and cargo handlers to liner agency, cruise vessels, port management and development, chartering services, bunkering and maritime education.
The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.
AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.
Business
Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness
In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.
The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.
“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.
Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,
Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.
HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.
The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.
“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”
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