Business
Fairfirst Insurance – investing in technology to make the customer journey better
Butterfly Project Team achieving technological advancements to extend the flexibility of Fairfirst’s work processes to teams, business partners and customers.
Fairfirst is upgrading its technology backbone to a state-of-the-art, best-in-class, technology platform that will make the customer journey at Fairfirst much better. This comes as no surprise as Fairfirst places itself as amongst the most innovative and tech-driven service brand in the industry hence taking a lead role in its tech-driven agenda with the support of a design-led thinking culture.
In mid-July, “Project Butterfly” went Live at Fairfirst. The first line of business that went live is Personal Accident Insurance policy. And very recently the Marine Insurance policy went live as well. Other portfolios are sequenced and will continue to be rolled-out over the next few months.
Project Butterfly is a business transformational project that was implemented to replace a 23-year-old legacy system. The new technology platform is a state-of-the-art IT system deployed by one of the top-most global technology vendors and with serious financial investment which has taken the company’s infrastructure to a whole new level
Clement Fernandopulle, Chief Technology Officer, Fairfirst Insurance stated, “We embrace a design-led thinking culture and in this way, we are able to focus on a tech-driven agenda. Project Butterfly is one such technological achievement that extends the flexibility of our work processes to our teams, business partners and customers. We make sure that whatever breakthrough we make has an equal benefit across all functions.”
They say a business is only as happy as its people which is quite so with Fairfirst’s new system bringing about new benefits and features. The expectation of Project Butterfly is to improve a myriad of areas related to 5 key components:
Modernize
Modernizing and replacing in-house systems to incorporate more functionalities and advanced technology
Consolidate
Removing of redundant technologies and consolidating technology platforms as applicable
Standardize
Standardizing all operational functions in to a single core system
Centralize
Centralizing functions to the extent possible considering regulatory requirements
Optimize
Optimizing systems by re-engineering the application landscape and processes around it
Wasantha Welikala, Senior Manager – Information Technology adds, “Our optimism and willingness to #GiveItATry has always created magic. Designing a customer-centric system not only helps the company but also our business partners who help deliver our promises of Empathy, Authenticity and with Responsibility. Project Butterfly will further add many more beautiful colours to our capabilities, as it progresses and reaches completion later in the year.”
Fairfirst Insurance is part of the Canadian-based Fairfax Group. Fairfax, through its subsidiaries, has an international insurance and reinsurance business with a global underwriting reach, longstanding relationships and a broad product range. Fairfax has a strong foothold in the growing insurance and reinsurance markets of Southeast Asia, Eastern Europe, West Asia and Brazil.
The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.
AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.
Business
Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness
In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.
The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.
“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.
Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,
Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.
HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.
The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.
“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”
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