DMT launches public call for feedback on services

The Department of Motor Traffic (DMT) is designing a 5-year transformational roadmap with Citra Social Innovation Lab and is calling for public input on key areas to provide a more citizen centric and digital service to the public. All citizens who have received services are requested to provide their feedback at www.drivelk.com.

The DMT is utilizing systemic thinking and human-centered design approaches facilitated by Citra Lab in developing its strategic plan for the next 5 years.

Citra, a joint initiative of the State Ministry of Skills Development, Vocational Education, Research & Innovation and the United Nations Development Programme (UNDP) in Sri Lanka, previously assisted the DMT in re-engineering its service delivery for obtaining driving licenses at the DMT Werahera Service Centre. The Lab is now supporting the DMT in becoming a more citizen-centric and digital institution within the next 5 years.

Apart from getting public input, Citra Lab together with DMT, are also mapping out the available resources across all 26 service centers of the DMT to assess the digital readiness of the Department to take on increased avenues of digital service delivery. Digital interventions will be designed based on these assessments along with public feedback to ensure the effective implementation of revised processes across the country. DMT officials will also participate in Citra Lab’s NextGenGov Fellowship Programme on foresight and innovation for public sector excellence to introduce DMT officials to innovative approaches and practical tools they can utilise in their work at the Department.