‘Dialog Digital Assistant (DIA) – get instant support for all your Dialog service-related queries’

Need Assistance from Dialog?

Simply access Dialog’s Digital Assistant DIA for instant support! DIA, is available for you at any time to help you with all Dialog service-related queries. DIA is the easiest and most seamless, next-gen way of getting assistance from Sri Lanka’s premier connectivity provider, Dialog.

With DIA, there’s no need to call customer support or visit a Dialog Experience Centre. Simply type “Hi” on WhatsApp (0777 678 678), Facebook Messenger via Dialog’s Facebook page, Instagram via Dialog’s Instagram page, or on Viber (0777 678 678). You can also access DIA using the MyDialog App and Dialog.lk, and DIA will instantly respond to you.

Through DIA, you can check your Dialog Connection Balance, Reload or make bill payments, check your data usage, activate/ deactivate services and many more, whether you’re using Dialog Mobile, Dialog Home Broadband or Dialog TV, you can access wide range of services instantly.

Powered by the latest AI and machine learning technology, DIA is virtual human, and will smartly respond to your requests for assistance using simple everyday language including all of the three languages; Sinhala, English and Tamil. That means you can talk to DIA, the way which you’re most comfortable.

So, the next time you need assistance from Dialog, Just say “Hi” to DIA and ask for the assistance you need.