DFCC Bank celebrates International Customer Service Week 2023 with multiple initiatives

DFCC Bank, a bank that has earned a reputation for its distinctly unique customer service, proudly marked International Customer Service Week 2023 with a series of events that resonated with this year’s theme, ‘Team Service’.

This celebration, held annually, underscores DFCC Bank’s unwavering commitment to exceptional customer service, the spirit of teamwork, and its relentless pursuit of becoming the most customer-centric Bank in the country. A series of internal and external events and activities were organised to mark the occasion, including the DFCC Staff Quiz, the flagship event, and various internal communications and activities that included inspiring quotes, podcasts, and other efforts to promote team spirit.

The week started with heartfelt messages of inspiration and dedication from CEO Thimal Perera and Senior Vice President, Head of Retail Banking and SME, Aasiri Iddamalgoda. Their thought-provoking insights highlighted the significance of teamwork in delivering remarkable customer service. They also took a moment to appreciate all the hard work and sacrifice that makes outstanding customer experiences possible.

The week’s highlight was undoubtedly the DFCC Staff Quiz, an exciting competition that brought together staff members from across the Bank’s extensive Islandwide branch network. 22 teams, each representing one of the nine branch regions and departments, participated in this exciting and intellectually stimulating contest. The event was held at Cinnamon Lakeside and was followed by an evening of camaraderie and fellowship, which was a rare moment as the diverse teams of the Bank converged at a single location to mark International Customer Service Week.