Deplorable bus services, some pertinent facts and questions

Today, the services rendered by the bus operators, SLCTB as well as the private operators are deplorable. They are a well-organized mafia.

1. Most buses are dirty, tires are treadless.

2. Noisy – the exhaust is modified, the engines are not muffled and the air-horns are ear splitting. The worst noise is within the bus – speakers blaring out some music that’s the choice of the bus crew. The passengers have no choice but to endure the harassment.

3. Change money is never given – the fare is rounded up.

4. Even before the bus has stopped, the conductor keeps shouting to get out soon. But the crew keeps stopping at certain bus stops for extended periods of time to further load an already loaded bus.

(If any passenger speaks up – he/she is given a loud, rude reply – the rule is to tolerate everything the crew dishes out)

5. Careless, reckless driving is rampant, but never a policeman observes this.

6. The drivers are always on the phone, coordinating with the other drivers about their whereabouts.

Is there ANY authority/authorities that oversees this essential service? If yes, where are they? Are they in tow with the bus operators?

For the attention of anyone responsible for the bus services in Sri Lanka.

Ravindra Perera