Daraz prioritises customer centricity to deliver optimum customer experiences

Daraz, recently announced the launch of its 24/7 live chat feature, which is the newest addition to its robust customer service operation in Sri Lanka. By taking a customer-centric approach and focusing on service differentiation, Daraz aims to set new standards and provide customers with the best possible online shopping experience.

Daraz’s customer experience hotline is managed by a team of experts, who are ready to guide customers through information on making purchases, applying promotions and offers, adding new payment methods, and tracking orders. With the new 24/7 chat feature, they will now be able to readily answer customer queries at any time on any day as Daraz expands its shopping assortment to include a wider range of products and services. This new pivot to shop anything at any time on Daraz reflects the company’s commitment to meeting the evolving needs of its customers.