Providing hospitality to Prince Philip  

by Dr. Chandana

(Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc.

Consulting, Canada Founder & Administrator – Global Hospitality Forum

Today, instead of chronologically narrating another episode of the story of my career, I will write about a customer I met and provided hospitality services twice, in the UK in 1984 and in Jamaica in 1998. Philip Schleswig-Holstein-Sonderburg-Glücksburg was born nearly 100 years ago (on 10 June 1921) in Greece into Greek and Danish royal families. He had a non-English, but a rich continental European mix – German, Greek, Danish, Hungarian, French, Swiss, Bohemian, Lithuanian, Russian, Swedish, Belgian, and Dutch. His family was exiled from Greece when he was an infant. After being educated in France, Germany and the United Kingdom (UK), he joined the British Royal Navy as an officer in 1939. He became a British subject in 1947, changed his family name to Mountbatten and married Princess Elizabeth, who became the Queen of the United Kingdom in 1952. Having made a British Prince in 1957, and over the years many other titles and honours were bestowed to him, but I will refer to him as Prince Philip, who was unique in that he was the longest-lived male member ever in the British royal family.

Two VIP visitors from UK

From 1995 to 1998 I was the General Manager of the largest hotel in the capital city of Jamaica – Kingston. Le Meridien Jamaica Pegasus Hotel (Pegasus) was operated by the largest British hotel company at that time – Forte PLC, and I represented that company in Jamaica. Along with two sister hotels – Guyana Pegasus Hotel and Pegasus Reef Hotel in Sri Lanka, Jamaica Pegasus was planned and developed in late 1960s and early 1970s by British Overseas Airways Corporation or BOAC (now British Airways) and Trust House Forte (later Forte PLC). Because of the hotel’s British connections, we had a large percentage of British travellers coming to Kingston staying at the Pegasus. Thirty rooms of the Pegasus were booked on back-to-back basis for the crews of British Airways over many years. The English cricket team stayed at the Pegasus, during all their matches played in Jamaica.

The British High Commissioner in Jamaica at that time had become a friend of mine. One day in early 1998, while attending a private party at my apartment at the Pegasus with his wife, the High Commissioner gave me heads up about two separate visits by two VIPs from the UK – Former (1990-1997) Prime Minister John Major (now Sir John) and Prince Philip. I lived in the UK when John Major became the surprise successor of Margret Thatcher in 1990, after the famous cabinet revolt. I was glued to the TV every evening in my London home, wondering how a person with such humble beginnings became the most powerful person in the UK. I became an admirer of John Major, and was excited about the opportunity to meet and greet him. On the other hand, having read and heard about Prince Philip’s greatest legacy (apart from his marathon marriage to Elizabeth II) – a lifetime of controversial, cringeworthy and sometimes outright appalling comments or insensitive jokes, I was not an admirer of Prince Philip. However, I was happy that he would be staying at the Pegasus for two days.

Arrival in Jamaica

Prince Philip arrived at the Pegasus in the evening of 23rd March 1998. He was accompanied by the British High Commissioner and a male travelling companion, who had a variety of roles such as Secretary, Butler and Valet. Given his reputation, my expectations were not high. However, I was pleasantly surprised about the jovial mood and politeness of Prince Philip that evening. He looked fit and athletic, and did not look 76, which was his age at that time. For someone who just arrived in the Caribbean after a cross-Atlantic flight, he appeared to be fresh. His suite and the adjoining room for his Secretary were on the 15th floor furthest from the elevators. While walking towards his suite he told me jokingly, “Hotels forget that I am an old man when they always allocate me a suite which requires the longest walk from the lift.” When I apologised, he said: “That is alright, I need the exercise.”

Chat about the past

The next day, during his breakfast at the suite, I met Prince Philip again. I checked how his first night at the Pegasus was, and he was happy with all arrangements. He looked well rested. We chatted briefly about the weather and his previous visits to Jamaica, as well as about his stay with Queen Elizabeth at Guyana Pegasus Hotel a few years ago and visits to Sri Lanka. Then I walked with him, on his way out to a meeting scheduled at the British High Commission. While walking he surprised me by asking: “have we met before?” Assuming that this is his dry sense of humour he is famous for, I replied, “Yes, Your Royal Highness, we met last evening.” He laughed and said, “No, no, I mean before, years ago. I remember your face and your afro hair style.” I then said, “I served you once at the Dorchester Hotel, but that was 14 years ago, when I was a Banquet Waiter, I cannot imagine you remembering all Waiters who served you at numerous royal banquets, Sir.” Prince Philip looked straight at my eyes for a few seconds and said, “I think that I remember you from the Dorchester.”

A royal banquet at the Dorchester, London in 1984

When I was a graduate student at the University of Surrey, UK in 1983 and 1984, to make sufficient money to pay the rent, I worked at the Dorchester in Park Lane, London, as a part-time Banquet Waiter. Although it was the best hotel in the UK at that time, most Waiters who served in banquets were part-time employees. Traditionally most royal banquets in London were held at the Buckingham Palace or at a historic hotel with long-standing connections with royalty that have led to it sometimes being referred to as an annexe to the Buckingham Palace – The Claridge’s in Mayfair, London. In early 1984, after many efforts by the top management team, the Dorchester secured a prestigious booking for the first royal banquet ever to be held at the Dorchester, since its opening in 1931.

As this banquet would enhance the image of the Dorchester, the management decided to re-train the full banquet service team of full-time and part-time employees. It was a two week fully-paid special training. We were told by the Banquet Manager that the five waiters who perform the best in the practical test and the exam at the end of the special training session, will be given the opportunity of serving the 27 VIPs who would sit at the head table. These VIPs included the Queen and Prince Philip, King of Bahrain, The Lord Chancellor of the UK and the Prime Minister of the UK (Margret Thatcher). Thanks to my practical training I received by German and Swiss food and beverage service experts at the Ceylon Hotel School in the early 1970s, I managed to do well at this training session and become one of the best five waiters. I was chosen to serve the Queen and Prince Philip and the King of Bahrain at the royal banquet held on 12th April 1984. I was one of the two non-white waiters among a service brigade of 50 who worked at that royal banquet. Perhaps that may be a reason for Prince Philip to remember me after 14 long years.

A fundraiser private dinner in Kingston in 1998

In 1998, the Chairman of the Pegasus Board and the individual shareholder with the largest percentage of shares, was Mr. John Issa. He was also the Chairman of his family-owned resort chain – SuperClubs. Mr. Issa’s family were the pioneers of tourism in Jamaica for a few generations. His wife, son and twin daughters were all well-qualified and held senior positions within the family business. I was very close to the Issa family. Towards the end of 1997, Mr. Issa had a chat with me and said that he and his family will need two suites at the Pegasus for six months, as their beautiful house in a posh area of Kingston will be fully renovated to host an important event. As their house was already well-appointed and well-maintained, to me it sounded strange, but I did not ask too many questions from the Chairman of the Board.

A few days before the visit of Prince Philip to Jamaica, the Issa family returned to their upgraded house. At that point Mr. Issa informed me that his family would be hosting Prince Philip for a private dinner in their house, the day after Prince Philip’s arrival. As it was a fundraiser event the invitees for the dinner were rich and famous Jamaicans. Mr. Issa disliked wearing the tie and jacket and therefore, the dress code was informal. A six-course menu with matching wines were planned. Pegasus was asked to look after some of the logistics, while SuperClubs looked after catering.

The event was a success in terms of quality, satisfaction and fundraising. It was like musical chairs, when those invitees who sat next to and in front of Prince Philip, were rotated from course to course. After the event was over, jokingly I asked Mr. Issa: “Would there be an opportunity for me to address you as SIR JOHN in the near future?” He laughed and said: “Chandi, I need to do much more than one fundraiser to earn a title such as that”. I think that I read Mr. Issa’s mind, correctly.

Goodbye

The next morning, I handled Prince Philip’s departure from Pegasus. When he saw me at his suite, he asked, “You, again?” By then I have gotten used to his dry sense of humour. I think that he joked often with an intention to put people at ease, but at times was misunderstood as being sarcastic. After a firm hand shake and exchange of smiles, I said goodbye and bon voyage to Prince Philip.

Years later when I watched four seasons of the award-winning Netflix series ‘The Crown’ with my wife, I realized how complex and at times, difficult it was for him to play a supportive ceremonial role for 69 years from the time his wife became the Queen of the UK and the Commonwealth in 1952. He was fully dedicated to the institution and had a deep sense of duty, perhaps stemmed from his naval officer training and distinguished military career. He was a reliable husband for 73 long years.

Prince Philip served as a patron, president, or member of over 780 organisations, and his key legacy will be his work as the Chairman of the Duke of Edinburgh’s Award, a self-improvement program for young people aged 14 to 24 founded by Prince Philip in the UK in 1956 and expanded to 144 nations, over the decades. He was a good man. “Goodnight Sweet Prince!”

chandij@sympatico.ca