‘Ceylinco VIP Drive Thru Claims’ – an amazing solution for customers who do not obtain On the Spot claims

Ceylinco General Insurance, the company that gave the world the ultimate in claims settlement – the On the Spot claim settlement process, now offers another amazing solution – ‘Ceylinco VIP Drive Thru Claims’ facility. This unique facility is offered to ‘Ceylinco VIP’ customers who have not obtained On the Spot claims due to various reasons such as the owner not being available at the time of the accident or in the event the vehicle is under a leasing facility. Now all a customer has to do is just drive in, pick up their claim via cash or cheque and leave in no time at all, and with no hassle.

Patrick Alwis, Managing Director and CEO of Ceylinco General Insurance, elaborating on the new initiative said, “’Ceylinco VIP Drive Thru Claims’ facility offers customer convenience and a time-saving solution when collecting claim settlements. Staff at ‘Ceylinco VIP Drive Thru’ centres are equipped with hi-tech equipment and are empowered to offer the required services without red tape. Customers who do not opt to obtain claims using the On the Spot facility will be notified in advance via SMS of the pending items, if any, and documents required. Once the documents are handed over at the Dive Thru Centre, within a few minutes the cheque or cash will be given to the customer.”

Ajith Gunawardena, chairman and CEO of Ceylinco Insurance PLC, commending Ceylinco General Insurance for developing this concept said, “Ceylinco General Insurance is always looking for innovative, new ways to bring value and convenience into the lives of its customers. Ceylinco VIP Drive Thru Claims facility is a result of its customer-centric approach, offering timely solutions and a speedier service, which is a hallmark of the company”.

Initially located in four main cities, this drive thru facility will be extended to all other areas covering the entire island in the near future. The initial locations are at No 126, High Level Road, Nugegoda; Vidyaloka Lane, Mihindu Mawatha, Kurunegala; No 6, Gamini Dissanayake Road in Kandy; and K L H Hinniappuhamy Mawatha, Wakwella Road in Galle. Situated in easy-to-access locations in the respective cities, all four centres offer ample parking and specially reserved slots for Ceylinco VIP customers using the Drive Thru Claims facility. These centres will be open six days of the week, from Monday through Saturday from 8.30 am to 6.00 pm. Customers insured with any branch, in any part of the island, can collect their claims from any of the ‘Ceylinco VIP Drive Thru Claims’ centres according to their convenience.