Ceylinco Life once again voted top life insurer in Sri Lanka for service excellence

Ceylinco Life has retained the top position for service excellence in Sri Lanka’s life insurance sector in an online survey conducted by LMD, Sri Lanka’s pioneering business magazine, to ascertain satisfaction levels of customers in multiple sectors of business.

The life insurance leader was voted as the most popular entity for customer service in its category for the second consecutive year, in this survey which garnered over 2,800 responses across 22 categories of service organisations.

Commenting on being ranked No 1 in its category, Ceylinco Life General Manager – Marketing, Samitha Hemachandra said: “Ceylinco Life goes the extra mile to deliver personalised care to its customers. This is why, to counter the disruptions caused by the pandemic, the company transformed its customer services onto digital platforms along with other multiple touch points to ensure consistency of the customer experience. These and other value additions such as tech-based solutions to make life easier for our clients to maintain their policies, have positioned the Company as the top life insurance provider in the Customer Excellence Survey.”