Business
Seylan Bank secures No. 1 title in LMD’s Customer Excellence Survey for the 4th consecutive year
Cementing its position as the best in service quality within the banking and financial services industry of Sri Lanka, Seylan Bank, the Bank with a Heart, was recently ranked as Number One for the fourth consecutive year in LMD’s Customer Excellence Survey.
This achievement stands as a testament to the emphasis placed on customer service, throughout the Bank’s 34 years of operations. Over the years, Seylan Bank has decoded its ‘The Bank with a Heart’ tagline to holistically understand customer requirements and offer them relevant financial solutions.
Speaking on this milestone, Ramesh Jayasekara, Deputy Chief Executive, Seylan Bank said, “In an industry where all products offered to customers are comparatively the same, service is the key differentiator when it comes to banking products. At Seylan Bank, a customer-first policy is deeply instilled in every employee, as part of our DNA. We are elated to see our efforts towards great customer service pay off every year, given that this is the fourth time we have ranked as the Number One,”
Seylan Bank pursues not just customer service quality but customer experience management through various initiatives. By managing and mapping the customer experience journey at every step of the way, the Bank ensures to build loyalty among customers in the long run.
A dedicated Customer Experience Management team has laid out multiple tools to ensure effective execution of the Bank’s 360 degree approach to enhance customer service. From surveys to benchmarking competitors and internal audits, Seylan Bank continues to do everything possible to maintain the highest standards of customer experiences.
As Seylan Bank looks towards a promising future, the Bank will focus its efforts on providing not only the best possible service, but also providing solutions, rather than simply selling products. The Bank will remain proactive, and the management will continue to be empowered to take quick decisions on ground, and expand to areas which support the economy and the organisation’s profitability.
One of the main brand service surveys in the country, LMD’S online Customer Excellence Survey garnered over 2,800 responses over a period spanning from 15 July to 15 September 2022. The poll covered 22 categories of service organisations and participants were asked to name their favourite establishment in each segment for service excellence. The results list up to 20 organisations cited by survey participants in order of the most number of votes cast.
The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.
AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.
Business
Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness
In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.
The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.
“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.
Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,
Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.
HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.
The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.
“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”
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