Business
SAKS assigned with CX Management of Sri Lanka’s leading ride-sharing platform
In a move to further enhance customer engagement, Sri Lanka’s leading on-demand mobility solutions provider has entrusted global business services titan, SAKS Global, with its Customer Experience Management (CEM). SAKS commenced contact centre operations utilising its advanced Customer Experience (CX) platform to equip the company with real-time data to help accurately align its business strategies and policies with customers’ needs.
In an age where customers are equipped with an ever-expanding network of channels to engage with brands, companies are in turn expected to enhance their digital infrastructure, improving services and support, to keep up with this fast-evolving user behaviour.
The ride hailing app has taken significant strides in the digital commerce arena by expanding its customer offering to include food, grocery, and gas delivery services -among others. This has resulted in a notable increase in its client base, and a proportionate demand to ensure the satisfaction of its consumers; all with the larger goal of affording the company a key point of differentiation to further cement its market standing.
The ride-sharing and delivery platform’s decision to partner with SAKS will enable the provider to alleviate the burden of costly in-house customer care as well as improve on its operational efficiency. Real-time updates of key metrics from all customer-facing touchpoints will enable the company to swiftly establish and integrate the behaviours and interests of its consumers.
Since its inception in 2015, SAKS founder, Jeevan Gnanam, has been committed to supporting its growing client list, minimise operating costs and improve customer service standards, freeing up resources that can instead be focused on core business operations.
With a reputation for creating enriched customer experiences and first-rate contact centre solutions for brands worldwide, SAKS integrates state-of-the-art CX technologies with experienced professionals to provide tailor-made solutions. Led by seasoned CX specialist, Sehan Pathirana, the SAKS contact centre operates twenty-four hours a day, providing a diverse suite of contact centre services for a distinguished portfolio of clients in the telecom, insurance, banking, and logistics industries.
The Delegation of German Industry and Commerce in Sri Lanka (AHK Sri Lanka) proudly facilitated the first-ever Sri Lankan delegation’s participation at Drupa 2024, the world’s largest trade fair for the printing industry and technology. Held after an eight-year hiatus, Drupa 2024 was a landmark event, marking significant advancements and opportunities in the global printing industry.
AHK Sri Lanka played a pivotal role in organising and supporting the delegation, which comprised 17 members from the Sri Lanka Association for Printers (SLAP), representing eight companies from the commercial, newspaper, stationery printing, and packaging industries. This pioneering effort by AHK Sri Lanka not only showcased the diverse capabilities of Sri Lanka’s printing sector but also facilitated vital bilateral discussions with key stakeholders from the German printing industry.
Business
Unveiling Ayugiri: Browns Hotels & Resorts sets the stage for a new era in luxury Ayurveda Wellness
In a captivating reimagining of luxury wellness tourism, Browns Hotels & Resorts proudly unveiled the exquisite Ayugiri Ayurveda Wellness Resort Sigiriya. This momentous occasion, celebrated amidst a vibrant and serene grand opening on the 6th of June, heralds a new chapter in the Ayurveda wellness tourism landscape in Sri Lanka. Nestled amidst 54 acres of unspoiled natural splendour, Ayugiri features 22 exclusive suites and stands out as the only luxury Ayurveda wellness resort in the country offering plunge pools in every room, rendering it truly one-of-a-kind.
The grand opening of Ayugiri Ayurveda Wellness Resort was an enchanting event, where guests were captivated by the melodies of flutists and violinists resonating through Sigiriya’s lush landscapes. As traditional drummers and dancers infused the air with vibrant energy, Browns Hotels & Resorts’ CEO, Eksath Wijeratne, Kotaro Katsuki, Acting Ambassador for the Embassy of Japan and General Manager, Buwaneka Bandara, unveiled the resort’s new logo, marking a significant moment witnessed by distinguished guests from the French Embassy, Ayurveda and wellness enthusiasts along with officials from the Sigiriya area, LOLC Holdings and Browns Group.
“Our strategic expansion into wellness tourism with Ayugiri Ayurveda Wellness Resort Sigiriya symbolises a significant milestone for Browns Hotels & Resorts. Wellness tourism has consistently outperformed the overall tourism industry for over a decade, reflecting a growing global interest in travel that goes beyond leisure to offer rejuvenation and holistic well-being. By integrating the timeless wisdom of Ayurveda with modern luxury, we aim to set a new standard in luxury wellness tourism in Sri Lanka. Whether your goal is prevention, healing, or a deeper connection to inner harmony, Ayugiri offers a sanctuary for holistic well-being” stated Eksath Wijeratne.
Ayugiri encapsulates the essence of life, inspired by the lotus flower held by the graceful queens of the infamous Sigiriya frescoes. Just as the lotus emerges from the murky depths, untainted and serene,
Ayugiri invites guests on a journey of purity and rejuvenation, harmonised with a balance of mind, body and spirit, the essence of nature, echoes of culture and the wisdom of ancient Ayurvedic healing.
HNB General Insurance, one of Sri Lanka’s leading general insurance providers, has been honored as the Best General Bancassurance Provider in Sri Lanka 2024 by the prestigious Global Banking and Finance Review – UK.
The esteemed accolade underscores HNB General Insurance’s unwavering commitment to excellence and its outstanding performance in the field of bancassurance. Through dedication and hard work, the HNB General Insurance team has continuously endeavored to deliver innovative insurance solutions, cultivate strong relationships with banking partners, and provide unparalleled service to customers nationwide. This recognition is a testament to the team’s dedication and relentless pursuit of excellence in the bancassurance business.
“We are honored to receive this prestigious award, which reflects our team’s tireless efforts and dedication to delivering value-added insurance solutions and exceptional service through our bancassurance partnerships,” said Sithumina Jayasundara, CEO of HNB General Insurance. “This recognition reaffirms our position as a trusted insurance provider in Sri Lanka and motivates us to continue striving for excellence in serving our customers and communities.”
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